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Tiering Analysis Spreadsheet 

10-22-2020 14:02

This is a top-down planning spreadsheet to help Customer Success leaders stratify their operations into tiers using some common benchmarks. Be sure to read the Instructions page and the notes on the tabs for more information. 

Please contact me if you have any questions or if I can be of further assistance: 

Ed Powers
Service Excellence Partners
ed@se-partners.com
#CustomerSegmentation
#CustomerSuccess
#Metrics
#Strategy

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Tiering Analysis.xlsx   24 K   1 version
Uploaded - 10-23-2020

Comments

30 days ago

HI @James Conant--I've seen 20% used for PT&B pretty consistently, but it varies. For example, I'm working with a California client that uses 30%. You can count on at least 15% for FICA, but above that people define the benefits and loading portions differently. Be sure to check with your Finance team and use their estimates.

10-27-2020 15:47

Thank you for sharing this Ed. I have one question - You use 20% to fully load the cost of the employee (for payroll taxes and benefits). In my experience, they range from 25% to 40%+. Where does the 20% come from?

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